We schedule shoots on a first-come, first-served basis and can often accommodate requests with just a few hours’ notice. However, during our peak season (May–September), availability fills up quickly. To secure your spot, we recommend booking at least three days in advance.

Please complete the booking form at the bottom of our home page, including your name, email, listing address, details, and preferred shoot dates. We’ll get back to you shortly to confirm a time. After submitting the form, you’ll receive an automatic email with a link to download our price and service guide. You can also find the guide on our home page to explore and select the package that best suits your needs.

Rainy days may affect outdoor work but have minimal impact on interior photos and videos. We strongly advise keeping your scheduled booking, even if it's rainy, as our team can efficiently capture interior shots. We replace overcast skies in post-processing, ensuring bright, blue skies in exterior images. In the rare event that we need to return for exterior photos/videos on a different day, rescheduling this portion is easier than postponing the entire shoot.

Our exclusive file management and delivery platform is Dropbox. If you don't have a Dropbox account, don't worry. You can easily access and download the files we send you through the Dropbox link we provide.

Yes, we are licensed and certified by Transport Canada for Advanced Drone Operations across Canada. We can fly in any location, but areas near airports and heliports may require advance notice to obtain Nav Canada approval before the flight.

We expect the property to be fully prepared upon our arrival. Delays due to unprepared spaces may impact our schedule and could incur additional fees if we need to wait more than 15 minutes for the property to be ready. That said, we pay close attention to the details—fluffing pillows, adjusting decor, moving garbage bins, closing toilet lids, and tidying countertops—to ensure the best presentation. While we do not provide cleaning or staging services, our goal is to showcase the property at its absolute best.

We provide same-day delivery for all our real estate services, with the exception of twilight bookings. In case of urgency, we offer a complimentary 2-hour delivery option to ensure your needs are met promptly.

We allocate a maximum of 1 hour on-site per booking. Generally, for photography alone, the process typically takes less than 30 minutes. However, when capturing both photos and videos, it usually falls within the 45-minute to 1-hour range.

Cancellations made with less than 24 hours' notice are subject to a $75 cancellation fee. We recognize the challenges in preparing a property for sale and make every effort to accommodate your needs in the event that something unexpected happens with a client.

Absolutely! If you have branding materials you’d like to include in your video, feel free to email them to us. If you don’t have branding assets on hand, we also offer basic branding creation for $25 to ensure your video aligns with your brand identity. For a next-level branding experience, check out our Custom Brand Package—watch the video to see what’s included: Watch Video Here

We, as the creators of the images and videos, maintain exclusive ownership. As our client, you hold exclusive rights for their use. Any use by third parties requires our written consent. You, as our client, cannot sell or distribute the images and videos for external use without our permission.

Absolutely not! We are a comprehensive media production company specializing in collaborating with businesses and brands to meet their digital content requirements. Our team comprises seasoned creatives who excel in serving large-scale companies, marketing campaigns, and more. We're equipped to handle a wide array of projects and clients.

Yes! When you book a video package, you can add on a social media reel-formatted video for just $30. This ensures your content is optimized for platforms like Instagram and TikTok. For those looking to fully commit to growing on social media, we also offer premium social media videos starting at $200, providing a more polished and engaging presence for your brand.

The choice of whether to meet us at the property is entirely yours. Many clients opt to provide a lockbox code and allow us to proceed independently. We are flexible and can accommodate either preference.

We offer just one twilight booking per evening, scheduled 1 to 1.5 hours before sunset. This timing ensures we capture the property in full daylight before transitioning to stunning twilight shots as the sun sets. If you’re booking twilight photos only, we typically schedule the shoot 15–30 minutes after sunset to capture the perfect lighting.